How do I apply for a credit line?
Once you are established as a customer, you will be set up as a COD account. Upon receiving your credit application, bank verification will be made and you will be contacted by your R.A. Siegel credit manager.
FAQs
What are the requirements to become a customer?
To become a R.A. Siegel customer, you must be a retailer, and have a showroom that is open to the public with the ability to purchase and bring in our displays. You also must have a warehouse where our delivery trucks can deliver materials. If these conditions apply, please contact The R.A. Siegel Company customer service so they may inform the appropriate rep for your territory.
How do I obtain a credit application?
Please download, complete, and email the attached enrollment form to Paula Ray at paular@rasiegel.com.
RETURN MATERIAL POLICY
Return Material Authorizations (RMA) will be handled in the following manner.
- All returns requested within 60 days of purchase will have a 25% restocking fee. RMA will not be issued for material purchased 61 days from date of invoice. Most returns will be processed within 4 days.
- RMA will not be issued for the following:
- Discontinued Material
- Non-Stocking Items
- Defective Material*See your sales rep for manufacturer claims request
- VCT/Porcelain Tile less than 10 cartons *must all be same dyelot
- Wood/Laminate less than 10 cartons
- Vinyl Cut less than 40SY
If you have a return request, please submit to returns@rasiegel.com Credits will be issued for sellable goods upon inspection of returned material. As always, thank you for your business!
How do I file a claim for defective material?
If your material is defective you will need to file a claim with the manufacturer. Replacement orders for claims need to be called into the customer service department and you must have a letter from the manufacturer stating replacement approved, square yardage, and claim number. This letter will need to be faxed over before the replacement material can be sent out.