RETURN MATERIAL POLICY

Return Material Authorizations (RMA) will be handled in the following manner.

• All returns requested within 60 days of purchase will have a 25% restocking fee. RMA will not be issued for material purchased 61 days from date of invoice. Most returns will be processed within 4 days.
• RMA will not be issued for the following:
1. Discontinued Material
2. Non-Stocking Items
3. Defective Material*See your sales rep for manufacturer claims request
4. VCT/Porcelain Tile less than 10 cartons *must all be same dyelot
5. Wood/Laminate less than 10 cartons
6. Vinyl Cut less than 40SY

If you have a return request, please submit to returns@rasiegel.com Credits will be issued for sellable goods upon inspection of returned material. As always, thank you for your business!

How do I file a claim for defective material?

If your material is defective you will need to file a claim with the manufacturer. Replacement orders for claims need to be called into the customer service department and you must have a letter from the manufacturer stating replacement approved, square yardage, and claim number. This letter will need to be faxed over before the replacement material can be sent out.