How do I apply for a credit line?
Once you are established as a customer, you will be set up as a COD account. Upon receiving your credit application, bank verification will be made and you will be contacted by your R.A. Siegel credit manager.
FAQs
What are the requirements to become a customer?
To become a R.A. Siegel customer, you must be a retailer, and have a showroom that is open to the public with the ability to purchase and bring in our displays. You also must have a warehouse where our delivery trucks can deliver materials. If these conditions apply, please contact The R.A. Siegel Company customer service so they may inform the appropriate rep for your territory.
How do I obtain a credit application?
Please download, complete, and email the attached enrollment form to Paula Ray at paular@rasiegel.com.
What is the return policy?
All returns will have a restocking fee. Bretlin returns will have a 30% restocking fee, and will be returned only if the mill will allow the material to be returned to them. We will not bring it into our stock. All other returns will have a 25% restocking fee. This will only be waived if it is an identifiable Siegel error. Any exceptions must be approved by management. Returns will not be accepted for the following reasons:
- Discontinued material
- Special Order items
- Defective material *See manufacture claims
- Cuts under 20 sq. yd.
- Tile, wood, or laminate in quantities less than 5 cartons
- Material purchased over 30 days old
How do I file a claim for defective material?
If your material is defective you will need to file a claim with the manufacturer. Replacement orders for claims need to be called into the customer service department and you must have a letter from the manufacturer stating replacement approved, square yardage, and claim number. This letter will need to be faxed over before the replacement material can be sent out.