Return Material Policy
Return Material Authorizations (RMA) will be handled in the following manner:
All returns requested within 60 days of purchase will have a 25% restocking fee. RMA will not be issued for material purchased 61 days from date of invoice. Most returns will be processed within 4 days.
RMA will not be issued for the following:
- Discontinued Material
- Special Order Items
- Defective Material *see your sales rep for manufacturer claims request
- Porcelain Tile less than 10 cartons *must all be same dyelot
- Any other flooring product Less than 10 cartons
- Vinyl Cut less than 40 Square Yards
If you have a return request, complete the Return Form by clicking the button below. Credits will be issued for sellable goods upon inspection of returned material. All authorizations must be returned within 30 days of approval. Approved authorizations past this time period must be reevaluated according to the original policy.